Login ID

Administrative Users

Administrative Users (depending on access) are able to perform a variety of administrative tasks such as creating fixtures, updating scores and many other tasks relating to management of the competitions and websites. These types of Login IDs are an alpha-numeric string which would have been assigned to you via support, or by someone else within your organisation. If you have not been provided this, or your password, you will not be able to logon.

There is no limit to the number of accounts that an organisation can create. For maximum security, and auditing, only one person should use each login.


Participants are also able to log on and access information relating to them (but not to perform any of the tasks that an Administative User can perform).

More information about Participant Logins


Passwords should be more than 5 characters, and should not be something that is easy to guess, or a word found in the dictionary. Ideally passwords should contain a mixture of letters and numbers. Certain organisations can also set more stringent password rules, in which case these will be displayed on the Change Password screen.

Case sensitivity

Login IDs are not case sensitive, however passwords are case sensitive.

Account lock out

For security reasons your account will be locked after 5 successive unsuccessful login attempts. Before this happens you should use the Forgot Password feature from the login page to generate a password reminder email. If your account is locked, contact another person at your organisation who is able to login - preferably the 'Principal User' for the system. The Principal User will be able to unlock the account - other users may also be able to do this depending on their level of access.

If you cannot contact someone from your organisation, please contact support.

Account validation

If you have not logged in for a period of 6 months, your account will need to be re-validated. After login, you will be presented with a link which when clicked will send an email to the email address registered for your account. A link can then be clicked within the email you receive to re-validate the account. Accounts which have not been accessed or re-validated for 12 months may then be deleted.

Time outs within the administration sites

In most cases, if you don't hit an administration page within 120 minutes, your session will time out and you will need to login again. Some pages have longer timeout settings. Your session will automatically be logged out if you close your browser.

Trouble logging in, even if login details correct

Typically this is caused by not having cookies enabled on your browser, these need to be enabled for you to continue.

For Internet Explorer 6,7

IE6 introduced new privacy settings that restricted the use of cookies.
  • Go to Tools>Internet options>Privacy>
  • If the setting is at Medium, Low, or "Accept all cookies" then you should be OK.
Otherwise, if you are having problems, and do not wish to Accept All Cookies:
  • Press Edit
  • Type
  • Press 'Allow'.
  • Repeat for

For Internet Explorer 5.5 or earlier

  • Go to Tools>Internet Options>Security
  • Ensure that the slider is set to at least “Medium”
  • Also, Click on “Custom Level” and scroll down until you find “Cookies” – there are 3 sub options within this section – ensure that they are all set to “enabled”.

For Firefox

  • Go to Tools>Options>Privacy
  • Check the "Allow sites to set cookies" box and press “OK”.

For Netscape/Mozilla

  • Go to Edit>Preferences>select “Advanced" in the left window (double click for Netscape6, double click "Privacy and Security" option for Netscape 6.1+/Mozilla).
  • Click on the sub-menu item named "cookies".
  • Select the "accept/enable all cookies option" in the right window and press “OK”.

Firewalls/Cookie cleaner tools

Some programs which intercept and prevent cookies may also interfere with logging into ResultsVault. For example, ZoneAlarm has features which restrict cookies.

In most cases, if you wish to use this feature to restrict cookies, it is possible to add sites to an 'exclusion' list, so that cookies are less restricted from those sites. The following sites should be added to the exclusion list if possible:

  • your club/association website (if applicable)
Please consult the program documentation for your firewall product or contact support.

Browser test

The test below should help you determine the browser you are using, and whether the script and cookies settings are set for the optimal use of this site.

Browser: Unknown 0.0